• SDT
  • ISO 9001:2015 certified
  • info@saneoverseas.in
  • 0172-2972891

REFUND POLICY

1. Introduction

This Refund Policy outlines the terms under which Sane Overseas Pvt. Ltd.  processes refund requests for payments made on our official website saneoverseas.in.
By making a payment for any of our services, you acknowledge and agree to the terms of this policy.


2. Services Covered

Our refund policy applies to payments made for the following categories of services:

·         Skill Development and Training Programs

·         E-Governance Projects and Consultancy Services

·         IT Solutions, Software Development, and Support Services

·         Any other service offered directly through Sane Overseas Pvt. Ltd.


3. General Refund Policy

·         All fees paid to Sane Overseas Pvt. Ltd. are non-refundable, unless otherwise explicitly stated in a written agreement.

·         Once a service has been initiated or access to any online/offline training material has been granted, no refund shall be processed.

·         Refunds are not applicable for partial use of services, delay caused by the client, or change of mind after registration or payment.


4. Exceptions for Refunds

Refunds may only be considered under the following exceptional circumstances:

1.      Duplicate Payment:
If you have been charged twice for the same service, we will refund the duplicate transaction amount.

2.      Service Not Initiated:
If a payment was made but the service could not be initiated by Sane Overseas due to internal reasons or project cancellation.

3.      Technical Error in Payment:
If a transaction fails or an amount is deducted but not received by us, and is verified by our payment gateway.

All such refund requests must be accompanied by valid proof of payment and transaction details.


5. Refund Process

·         To request a refund, email us at info@saneoverseas.in with the following details:

o    Full Name

o    Contact Number

o    Transaction ID / Payment Receipt

o    Date of Payment

o    Reason for Refund Request

·         Our team will review your request and respond within 7–10 business days.

·         Approved refunds will be processed to the original payment method within 10–15 business days after verification.


6. No Refund for Third-Party Payments

Sane Overseas Pvt. Ltd. shall not be responsible for any payment issues, disputes, or refunds related to third-party payment gateways, banks, or partners.
You must contact the relevant payment service provider for such matters.


7. Cancellation Policy

If you wish to cancel an enrollment or service:

·         Cancellation requests must be submitted in writing to info@saneoverseas.in before the service commencement date.

·         Once the service has started or materials have been shared, cancellation will not be accepted.


8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice.
Changes will be reflected on this page with an updated Effective Date.
Continued use of our Website or Services after such changes will constitute your acceptance of the revised policy.


9. Contact Information

For any questions or refund-related inquiries, please contact us:
 Email: info@saneoverseas.in
 Phone: +91-172-2972891
 Address: Plot No. 1634, Second Floor, Sector-82, JLPL Industrial Area, Mohali, Punjab, India

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